Description
After this session you’ll be able to:
- Define suffering and identify inherent and avoidable suffering of patients and caregivers.
- Discuss and analyze cross-domain data and key drivers of loyalty, intent to stay, and experience.
- Strategize how Compassionate Connected Care improves the experience of patients and caregivers.
Why this is important:
Suffering is real for both patients and the people who care for them. It is not enough to talk about it or even to measure it. To reduce suffering, it’s necessary to understand the drivers that lead to poor patient and caregiver experience as well as those that drive loyalty and an intent to stay.
Join this interactive discussion of data and strategy, and listen to the stories that bring us back to why we all got into this business in the first place. Start your action-packed week off with a bang, inspired by Dempsey’s reminder of our own humanity, commitment, and promise to care for others.