Sue Tetzlaff, RN, HCA, RHIA, FACHE, is the co-founder of Capstone Leadership Solutions, Sault Ste Marie, MI. She has served in healthcare administrative leadership positions for more than 20 years at a sole provider community hospital. These positions include vice president of quality, chief nursing officer, interim CEO, and chief operating officer. She is board certified in healthcare administration and a Fellow in the American College of Healthcare Executives. She obtained her master's degree in hospital/healthcare administration from the University of Minnesota.